Shipping policy

Green Designs operates this store and website to provide you with a smooth and reliable shopping experience. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order has been processed, you will receive a confirmation email with your order details.

Please note:

  • Orders are not processed or shipped on weekends or public holidays
  • Processing times may be extended during peak periods or promotions

. Shipping Times

Estimated delivery times vary depending on your location:

  • United Kingdom: 5–10 business days
  • Europe: 7–12 business days
  • International: 7–15 business days

Please note that delivery times are estimates and may vary due to factors beyond our control.

. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free shipping promotions (when applicable)
  • Discounted shipping rates

. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number.

Please allow 1–3 days for tracking information to update.

. Delays and Issues

While we aim to deliver your order within the estimated timeframe, delays may occur due to:

  • Courier issues
  • Customs processing
  • Weather conditions or other unforeseen circumstances

Green Designs is not responsible for delays caused by third-party shipping carriers.

. Customs, Duties & Taxes

For international orders, you may be required to pay customs duties or taxes upon delivery.

These charges are:

  • Determined by your local customs authority
  • The responsibility of the customer

We are not responsible for any customs fees or delays caused by customs clearance.

. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us immediately at:
emmarobertson@greendesigns.net

. Lost or Stolen Packages

Green Designs is not responsible for lost or stolen packages marked as delivered.

If you believe your package is lost or stolen:

  • Contact your local courier
  • Reach out to us and we will do our best to assist

. Contact Information

If you have any questions about shipping, please contact us:

Email: emmarobertson@greendesigns.net
Address: 39 Chestnut Place, Cowden, Edenbridge, Kent. TN8 7HZ..GB 🇬🇧