FAQ's

What does Green Designs offer?

We offer digital products, courses, and resources designed to support your personal growth, organisation, and financial wellbeing.

Are your products digital and physical ?

We offer both digital and physical products.
Digital products are delivered electronically via download or email, while physical products are shipped to the address provided at checkout. Product type will always be clearly mentioned on the product page.

How will I receive my digital purchase?

Once your payment is complete, you will receive:

• A download link via email

• Or access instructions for courses/community content

Please check your spam folder if you do not see the email.

How will I receive my Physical purchase?

Physical products will be shipped to the address provided during checkout. Delivery times may vary depending on your location.

What payment methods do you accept?

We accept secure payments through trusted payment providers, including:
• PayPal
• Credit & Debit Cards
• Apple Pay
• Google Pay
(all available payment methods can be found on the checkout page)

Do you offer refunds or returns?

Refunds and returns are available for physical products only.
Due to the nature of digital products digital downloads and course materials are non-refundable.

If you experience any issues please get in touch we are always happy to help.

What is “Financial Freedom For 6-Week Master Shift”?

This is a 6-week course designed to help individuals:
• Build financial confidence
• Learn income strategies
• Develop a growth mindset

Full access details are provided after purchase.

How do I access courses or webinars?

Courses and webinars are delivered via:

• Zoom (live sessions)

• Skool community platform

You will receive full access instructions after signing up.

Can I contact you directly?

Yes, you can reach us anytime:

📧 emmarobertson@greendesigns.net
📱 WhatsApp: +44 7955 557977

I didn’t receive my product — what should I do?

Please contact us with your order details, and we will resolve the issue quickly.

Is my payment information secure?

Yes. We do not store your payment details.
All payments are securely processed via trusted providers like PayPal.

Do I need special software to use the products?

Most products work with:

• Canva

• PDF readers

• Mobile or desktop devices

Any specific requirements will be mentioned on the product page.

Still need help?

We’re here for you.

Just send us a message and we’ll assist you as quickly as possible.