Privacy policy

Last Updated: May 2026

We value your privacy and are committed to protecting your personal information in accordance with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase from us.

1. Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect the following information:

Full name
Billing and shipping address
Email address
Phone number
Payment information
Order history
IP address and browser/device information
Website usage data through cookies and analytics tools

Payment details are processed securely through trusted third-party payment providers. We do not store your full payment card information on our servers.

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Communicate order updates and shipping information
Improve our website and customer experience
Prevent fraudulent transactions and enhance website security
Send promotional emails or offers (only if you opt in)
Comply with legal and regulatory obligations

3. Protecting Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, misuse, loss, or disclosure.

Our website uses secure encryption technologies (SSL) and trusted third-party platforms to help keep your information safe.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

However, we may share limited information with trusted service providers when necessary to operate our business, including:

Payment gateways
Shipping and delivery providers
Website hosting providers
Email marketing and analytics services

These third parties are required to handle your information securely and only for authorised business purposes.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyses website traffic.

Cookies may help us:

Remember your preferences
Keep products in your cart
Understand how visitors use our website
Improve website performance and marketing

You can manage or disable cookies through your browser settings at any time.

6. Your Rights

Under UK data protection laws, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing communications
Request restriction or objection to data processing

To exercise any of these rights, please contact us using the details below.

7. Data Retention

We retain personal information only for as long as necessary to fulfill orders, provide services, comply with legal obligations, and resolve disputes.

8. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices or content of third-party websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. Any updates will be posted on this page.